Website broke

[elletran]

Hi!
My website broke yesterday and I suspect it did an automatic update? Can you please help to get it back on?

Here’s the URL: elenitranouli.com

Also, is there a way for this not to happen again?

Thank you!

• This topic was modified 2 days, 17 hours ago by SeaTheme.

[SeaTheme]

Hi,

I checked your website, I didn’t find where is wrong. Did you fix it.
The WP 5.6 update will cause the BM Content builder button is gone from the page editing. You should update both theme and BM Content builder plugin to fix it. https://seatheme.net/forums/topic/wordpress-5-6-update-issue/

You could disable the WordPress self auto-update option, it should be in your host cPanel.

Regards

[elletran]

Thank you,

I did the update, I did the backup but still I have to redesign the whole thing. So I’m playing around with the new features.
Inn one of your homepage templates, there’s a video feature I would like to use that is hosted and we have to use 3 URLs mp4, webm and ogg.

Any ideas where I should upload these 3 video formats so I can add the URLs to the BM Builder?

Many thanks!

[elletran]

Hey again,

I found a solution, never mind. The only thing is that a small green line appears sometimes at the bottom of the video. Any suggestions?

elenitranouli.com

Many thanks,
Eleni

[SeaTheme]

Hi,

I didn’t see the small green line. What’s your device system and browser?

Regards

[elletran]

Hello again,

thanks for your prompt reply. We tried from many devices and browsers (Modzilla, Google chrome, etc.) Here’s a screenshot of the green line from my mobile device (I use Google Chrome)

[SeaTheme]

Hi

The green line is at the bottom of video https://elenitranouli.com/wp-content/uploads/2021/02/Homepage-Tranouli.mp4
screenshot: https://www.dropbox.com/s/g8wcyu1j79dtllz/qq20210224-102831.jpg?dl=0

Regards

[Author]

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