BM content builder text module problem

[irodorigeek]

Hi, I just bought the theme and i am working on my website.
it’s easy to work for a beginner like me and I love it!

It was going well, but when I started clone some posts, I got some problem with text module.

1, I can duplicate a post but cannot edit text module.
2, I cannot edit text module even with a new post.

My theme and BM content builder are all new version.
I stopped all other applications.
I am not using jetpack.

could you help me please? thanks a lot.

[SeaTheme]

Hi there,
Welcome to SeaTheme forum.

Please try to use Yoast Duplicate plugin(check how to clone a post) to clone post/page/portfolio

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Regards!
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[irodorigeek]

Hi, thanks for the reply.
I am using Yoast duplicate plugin.

[SeaTheme]

Welcome
If you meet this issue if using Yoast plugin, may I check your website? Could you please leave your wp-admin access (URL / username/password) by picking up “Set as private reply”?

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Regards!
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[irodorigeek]

This reply has been marked as private.

[SeaTheme]

Hi, thanks
I checked your WordPress. Sorry, I cannot reproduce the issues.
I can clone a page or a post, and edit a Text module.
I also added a new post, and added a new Text module, all worked.
Could you give me more tips? You can record a video to reproduce the issue, upload the video via Dropbox or other cloud disk, and share the video link to me, thanks!

1, I can duplicate a post but cannot edit text module.
2, I cannot edit text module even with a new post.

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Regards!
SeaTheme – FAQs – WordPress Customization – Facebook

[irodorigeek]

Hi, thanks for checking.

hmmm maybe it’s because I am editing the text module in Japanese?
I clone a post, open BM content builder, I copy a new text from memo app and paste it on BM content builder, save it. but the post text is not the new one.

here is the video.

I am sorry I am editing a japanese post so it’s not easy to check, but the text module is not updated after i copy and paste from memo.

hope you can figure it out….

thanks.

[SeaTheme]

Hi,
Thanks for response, but you did not paste the video URL.
ps:
It may be caused the style of the text. You can try to paste the plant text(without style) and check if there is the issue.

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Regards!
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[irodorigeek]

Hi sorry about the URL

Does it work?

The text shouldnt have style, but i will try

[SeaTheme]

Thank you for your video. I followed your instructions and conducted a test (except for the copy-pasting part) and was unable to reproduce the issue. Please follow this process again by directly copying and pasting the text into the Text tag (as shown in the picture). Please ignore the text style for now and see if there are any issues. Thank you.

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Regards!
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[irodorigeek]

Hi, I followed your instruction and still not working.
I don’ t know how to check if there is any php data problems, but if you have no problems, I guess it doesn’t matte….

Do I have to uninstall and reinstall? If so, will I lose all the data?

[SeaTheme]

This reply has been marked as private.

[irodorigeek]

This reply has been marked as private.

[SeaTheme]

Hi, thanks

The error comes from an extension of Chrome. But I don’t know which one is. Please stop all extensions of Chrome(via chrome://extensions/), and test the Text module again. If there is the same issue, please try to use Safari to test it again. Let me know the result, thanks

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Regards!
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[irodorigeek]

Hello, I stopped all the extensions, text module, but no change.
I tried safari, but didn’t work either( I tried both text module and visual module)

[SeaTheme]

Thanks for the response, please try to the 2 things

1. Disable Chrome extensions, add a new post, activate Chrome dev-tool console, add a new Text module, edit some text(do not paste text , just use keyboard to enter text), reduce the width cols and click save, check if there is the errors on dev-tool console(on the post editing page), and check the user messages also. Click the eye icon to preview the post, check if the Text module shows correctly including text content and width cols, let me know the result. Thanks

2. Please try to change a computer to test the Text module if you have anther computers or pads

ps: do you find the same issue when you add or edit a Page(Page>Add new)?

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Regards!
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[irodorigeek]

This reply has been marked as private.

[SeaTheme]

Hi, thanks
Please test:

1. Clone a post and then edit it. Delete the text component and add a new Text component. Copy and paste the content into the new text component. Preview and check if the content is saved.

2. Clone another post, but this time do not delete the Text component. Copy and paste a small amount of content, such as a few words or two sentences. After saving, preview and check if the content is saved.

3. Add a new post, and edit on BM content builder, add a Text module, copy from another place(not the APP what you used on the video), like a webpage. After saving, preview and check if the content is saved.

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Regards!
SeaTheme – FAQs – WordPress Customization – Facebook

[irodorigeek]

1. Clone a post and then edit it. Delete the text component and add a new Text component. Copy and paste the content into the new text component. Preview and check if the content is saved.

>>>　on the preview page, the original text wasn’t deleted and then new text isn’t saved (doesn’t show up).I did this on BM content builder.

2. Clone another post, but this time do not delete the Text component. Copy and paste a small amount of content, such as a few words or two sentences. After saving, preview and check if the content is saved.

>>> It worked. the new text (copy and pasted) is saved on preview and actual post.
I did this on BM content builder.

3. Add a new post, and edit on BM content builder, add a Text module, copy from another place(not the APP what you used on the video), like a webpage. After saving, preview and check if the content is saved.

>>> short sentence worked. long virsion doesnt work.

thank you for helping!

[SeaTheme]

Hi,
Thanks.
Are all extensions of Chrome disabled when you did the tests?

It seems like the issue might be caused by too much content, but based on your page, the content doesn’t seem excessive. What’s even more strange is that I couldn’t reproduce the issue during my general testing.
Could you please test again by copy-pasting a larger amount of content and see if there is any error message on Chrome dev-tool console? Please disable all extensions

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Regards!
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[irodorigeek]

Yes, all the extensions were disabled.

and there are no error message on Chrome dev-tool console when all the extensions are disabled….

Does mac OS effect? Mine is mac OS Monsterey 12.6.5

[SeaTheme]

If the shorter content works, there should be an allowed text length. Please try splitting the content into 2, 3, or 4 parts, copying and pasting them into the editor, saving, reopening, and then pasting the next part of the content. Then preview and check if all the pasted content is displayed correctly.

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Regards!
SeaTheme – FAQs – WordPress Customization – Facebook

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