Home Forums SEA WordPress Theme I do not receive emails from the contact form

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #20887
    javierbalvin
    Participant
    Purchased

    Hi there,
    I am having trouble with the contact area of ​​the forms. Emails do not reach me from the form. That could be happening?

    Thanks for the reply

    #20893
    SeaTheme
    Keymaster
    Purchased

    Hi,

    Please test if the success information is shown when clicking the submit button of the contact form.

    If it is not shown, there may be some script issues. Please stop all 3rd plugins to check again. If it still doesn’t work, please leave the contact form page URL.

    If it is shown, it mostly is cased the 2 reasons:

    1) Check the mailbox that set for receiving the form, It may be moved to the spam box automatically.

    2) There is some issue in your mail server, the mail server is forbidden by some host suppliers. Please contact your host supplier.
    OR set your own SMTP sender:
    please install this plugin: https://wordpress.org/plugins/wp-mail-smtp/
    refer to how to set: https://wpforms.com/how-to-securely-send-wordpress-emails-using-gmail-smtp/

    Regards!

    SeaTheme – SeaTheme.netTwitterFacebook

    #20901
    javierbalvin
    Participant
    Purchased

    Hello, I have tried the contact form and it displays the sent message correctly(attached video). I leave you the URL of the contact of my website in case I could review it. I think you already have my credentials from other previous topics.

    PAGE CONTACT: HERE

    🙂
    Thanks for the help

    • This reply was modified 1 month, 2 weeks ago by javierbalvin.
    #20906
    SeaTheme
    Keymaster
    Purchased

    Hi,

    Please check your SPAM tab of the mailbox.
    It should be caused the Mail server issue if there is not marked spam.

    I cannot fix it in your wp-admin. It is a system level question.
    Please fix it follow:

    2) There is some issue in your mail server, the mail server is forbidden by some host suppliers. Please contact your host supplier.
    OR set your own SMTP sender:
    please install this plugin: https://wordpress.org/plugins/wp-mail-smtp/
    refer to how to set: https://wpforms.com/how-to-securely-send-wordpress-emails-using-gmail-smtp/

    Best

    #20910
    javierbalvin
    Participant
    Purchased

    The plugin (wp mail smtp) has worked perfectly. Thank you very much for the speed and efficiency in your responses. Closed topic.

    THANKS :))

Viewing 5 posts - 1 through 5 (of 5 total)
  • The topic ‘I do not receive emails from the contact form’ is closed to new replies.

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