Topic: Templates not loading / footer doesn’t appear in portfolios « SeaTheme

This topic has 3 replies, 2 voices, and was last updated 2 years, 11 months ago by SeaTheme.

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July 3, 2023 at 10:56 pm #29729

LaurentBramardi
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Hi,
I am very happy with the Air theme and all the options it offers, but I have two concerns:
1 – when I try to download the ‘Home-illustration’ or ‘Freelancer’ templates, they remain ‘processing’ for hours and nothing happens. I don’t have this concern for the other templates that I have used.
2 – I activated the footer in my portfolios (General settings>show footer>on), but it does not appear on the online page (attached URL). On the other hand it works perfectly for the pages…
Can you help me on these two points?
Thank you very much in advance,
Laurent Bramardi.

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July 4, 2023 at 1:56 am #29730

SeaTheme
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Hi there,
Welcome to SeaTheme forum.

1. May I check your website? Could you please leave your wp-admin access (URL / username/password) by picking up “Set as private reply”?

2. It maybe caused by cache, please also leave the issued page URL, thanks!

Regards!
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July 5, 2023 at 10:07 pm #29735

LaurentBramardi
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July 6, 2023 at 2:36 am #29738

SeaTheme
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Thanks

1. Please try to increase the ‘max_execution_time’ option as much as possible (for example, up to 410). Please note that this option cannot be adjusted in the WordPress wp-admin and needs to be set in the host server cPanel.

The way of setup is different for different server suppliers. Please refer to the guide to config , or contact your webspace support team to help you modify this configuration.

Hi, can you help us to increase ‘max_execution_time’ on php.ini as much as possible (for example, up to 410)

2. It works, the option (Show a Generic Section on Bottom of Single Project Page) on theme options panel should be disabled

Regards!
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